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Return & Refund Policy

  1. This Return and Refund policy is only be applicable for CARING eStore.
  2. Should there be any discrepancy of products delivered and customer wishes to exchange, return or refund, customer need to notify our Customer Service by phone 012-6740198 or email [email protected] to report on the products within 3 days after receiving the goods.
    Please allow up to 7 -14 working days for your inquiry to be processed.
  3. Return/Refund of Products can be arranged under the following reasons:
    • If the product delivered is in damaged or defective
    • If the product is near expiry or expired
    • If the product is different from the order made. 
  4. The Customer shall be responsible for the risks and condition of the product to be returned until it reaches CARING warehouse / store. CARING will not be liable for any loss or damage to the product prior to its receiving by us. Customers are advised to pack the product with care to prevent any loss or damage to the product or its box / original packaging.